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Warranty & Support

Supporting your technology investment 

Understanding Your Product Warranty


Every product purchased from ARC DATA comes with comprehensive manufacturer warranty protection. As your trusted Australian data equipment supplier, we work closely with leading manufacturers to ensure you receive the best possible support throughout your product's lifecycle.


How ARC DATA Warranty Support WorksStep 1: Identify Your Support PathStep 2: Manufacturer Technical Support Step 3: Warranty Returns ProcessExtended Warranty OptionsWhat We Provide:Before You Contact Manufacturers: ARC DATA Resolution Centre

How ARC DATA Warranty Support Works

Step 1: Identify Your Support Path


  • Within 7 days of purchase: Contact ARC DATA directly for immediate assistance
  • After 7 days: Manufacturer warranty and technical support applies
  • Complex issues: Our ARC DATA team can coordinate with manufacturers on your behalf

Step 2: Manufacturer Technical Support

Each manufacturer provides specialized technical support teams with deep product knowledge. This ensures you receive expert assistance specific to your equipment.


Step 3: Warranty Returns Process


For defective products requiring return:

  1. Obtain Return Authorization (RA) number from the manufacturer
  2. Contact ARC DATA with your RA number
  3. Visit our Resolution Centre to begin processing
  4. We'll coordinate the return and replacement process


Extended Warranty Options


ARC DATA offers extended warranty solutions for additional peace of mind. Contact our team to learn about coverage options, terms, and benefits available for your specific equipment.


What We Provide:


  • Manufacturer Coordination: We liaise with manufacturers on complex warranty issues
  • Resolution Centre: Streamlined processing for all warranty returns
  • Extended Warranty Options: Additional protection plans available
  • Expert Guidance: Our team helps you navigate warranty processes


Before You Contact Manufacturers:

  1. Have Ready: Serial number, model number, proof of ARC DATA purchase
  2. Check First: Review product manual and manufacturer website
  3. Document Issues: Note error messages, symptoms, and troubleshooting attempted
  4. Contact ARC DATA: For recent purchases or complex warranty situations


ARC DATA Resolution Centre

Our dedicated resolution centre streamlines warranty returns and repairs. Once you have a manufacturer RA number, we'll handle the logistics and keep you informed throughout the process.


Frequently asked questions

Here are some common questions about our company.

Once shipped, you'll receive an email with tracking information and the courier's website. If your tracking number doesn't work, contact our sales team for assistance.

Contact us immediately at 1300 100 440. Changes may be possible before dispatch but could incur additional fees.

Contact our ARC DATA sales team before completing your purchase. If you've already ordered, we'll contact you to discuss shipping costs and can provide a full refund if we can't reach an agreement.

You can arrange Authority to Leave by contacting our Sales Support team. However, this voids your shipping insurance. Redelivery charges apply if no one is available to sign.

For urgent orders in Melbourne metro areas, contact us at 1300 100 440 to discuss same-day options (additional charges apply).

Processing includes order verification, stock collection from our warehouses, quality checking, and secure packaging. Complex orders with multiple items or custom configurations may require additional processing time.

For server racks, heavy equipment, or items marked "Special Shipping Quote Required," contact our ARC DATA sales team at 1300 100 440 or email us for a custom freight quote.

All shipments are insured. Contact us immediately with photos of the damage. We'll work with our courier to investigate and arrange replacement or refund as appropriate.

Contact ARC DATA After Sales Team


ARC DATA - Supporting your technology investment with comprehensive warranty and technical support solutions.

Email

       [email protected]

Phone

       1300 100 440

Office

       6 George Street, Blackburn, VIC 3130